New Customer Experience
To better improve the customer experience, we have introduced a new Liberty My Account web portal.
Reminder For Customers Mailing Payments/Using Their Bank's Bill Pay Service:
For all customers EXCEPT Mt. Ebo Wastewater - Please make the check payable to “Liberty”, and send payment, along with payment stub, to:
Liberty - New York
PO Box 75463
Chicago, IL 60675-5463
If you use your bank's bill pay service, please verify they have the correct mailing address. All payments sent to the wrong location will be returned. The sender will be responsible to resend payment to the correct address, causing a delay in payments being posted in a timely manner. This could result in late fees being assessed on the customer's account.
Community Information
Your News, All in One Place
Whether its news you need to know – things like financial assistance programs – or the news you want to know - like programs benefitting the community or environment – our new and improved newsroom is the place to go! Click the link below to check it out.
Rate Change Request
On May 4, 2023, Liberty commenced a rate proceeding with the Public Service Commission (PSC) seeking a change to customer rates. If approved, the new rates will help ensure Liberty can continue providing customers with reliable, quality service.
Financial Assistance is Available
New York has a new program available to help low-income residents who are having trouble paying their water bill.
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Understanding Your Bill
To help you better understand the items on your bill and where you can find key information, a sample bill is provided below.
Learn More
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AMI
Learn more about "Advanced Metering Infrastructure" and advanced metering technology provided by Liberty.
Learn More
Liberty My Account web portal!
This platform provides easy online access to account information and offers new self-service and payment options.
We Are Social
Visit our Social Media pages below and stay connected!
Sign Up for EyeOnWater
Customers with new advanced metering technology can sign up for EyeOnWater. EyeOnWater can notify customers of leaks on their property and help customers monitor usage to avoid a high bill.